Support

For more information visit the JPRO page.

JPRO covers all makes and models of commercial trucks (Class 3-8) plus many major brands of off-highway equipment. For detailed information, check out our coverage chart.

Rather than focusing on a single component, JPRO scans the entire vehicle to simultaneously diagnose all onboard systems. Starting the diagnostic process with an all makes & models application like JPRO enables the technician to discover all issues and make thorough repairs.

While many of JPRO’s features are available offline, an internet connection is required for certain features such as Fault Guidance troubleshooting tools, third-party warranty systems, updates, license verification, and more.

Although installed OEM applications can be launched directly from JPRO, OEM applications are not included with your purchase. JPRO is intended to alleviate the need to use many different OEM applications by providing coverage for all makes, models, and components.

JPRO stores log files by default in the C:\JPROLogs\ folder on your device.

Supported Operating Systems:

• Windows 8 and 8.1 Pro (32 or 64 bit English, 32 bit Spanish)
• Windows 10 and 11 (32 or 64 bit English, 32 bit Spanish)

Hardware Requirements:

• Minimum: 4GB RAM, 20 GB of available hard drive space, Intel Core i3 processor, and 1024×768 sized monitor
• Recommended: 8GB RAM, 20 GB of available hard drive space, Intel Core i5 processor
• USB port for Noregon DLA+ or DLA+ 2.0 adapter
• Noregon recommends using a Panasonic Toughbook, but JPRO will work on any current PC running Windows 8, Windows 10, or Windows 11

A JPRO Service Kit includes everything you need to diagnose all makes and models of commercial vehicles. These kits feature a NEW Panasonic Toughbook laptop, adapter kit with diagnostic cables, and a durable carrying case. If you also service off-highway equipment, you’ll just need to add the correct cables when you purchase your kit.

JPRO Service Kits can also be bundled with NextStep Repair for step-by-step repair guides, and Technician as a Service for unlimited remote support from master mechanics.

Each license can only be active on one device and our product support specialists will be happy to assist in transferring an existing license to a different device. Visit our contact page or call 855-889-5776 (option 2).

JPRO is designed to work on vehicle utilizing communication protocols used in North American manufacturing standards. These protocols include:

• Support for heavy-duty SAE J1587/J1708, J1939, ISO 15765, and KWP2000 messages
• Support for reading and display of HD-OBD Emissions faults in standard fault display
• Medium Duty support for reading emissions faults and data from all standard US OBD vehicles since 2007
• Support for medium-duty ISO 15765, IS 14229, J1850, GMLAN (CAN-based), and KWP2000 (CAN-based) messages

NextStep Repair is an interactive maintenance guide that provides technicians with repair information and step-by-step instructions to safely and efficiently repair all makes and models of heavy-duty engines.

NextStep Repair is a series of interactive maintenance guides that provide technicians with step-by-step instructions for the repair procedure.

Two users may not be signed into NextStep Repair at the same time with the same login credentials. The initial user will be signed out upon the second user logging in. However, any open repair instructions or documents will remain available for the logged-out user.

By entering your NextStep Repair license into JPRO, you can integrate repair information with the troubleshooting steps found in Fault Guidance. This allows you to quickly transition from troubleshooting to repair without having to open a separate browser or use a second device.

Clean Truck Check is an initiative from the California Air Resource Board (CARB) that requires heavy-duty vehicles that travel in the state of California to submit regular electronic emissions inspections. Inspections must be submitted to CARB to ensure emissions control systems are maintained and functioning properly.

More formally called Heavy Duty Inspection and Maintenance (HD I/M) — Clean Truck Check is an emissions-reduction program for diesel and alternative fuel heavy-duty vehicles with a gross vehicle weight rating (GVWR) over 14,000 pounds.

For more details, check out CARB’s Clean Truck Check: Everything You Need to Know.

Diesel and alternative fuel heavy-duty vehicles such as trucks, buses, and motorhomes, with a gross vehicle weight rating (GVWR) over 14,000 pounds. This includes both in-state and out-of-state vehicles that operate on California public roads.

Exceptions:

• Zero-emissions vehicles
• Authorized emergency vehicles
• Military tactical vehicles
• Motorhomes registered outside of California
• Historical vehicles
• Vehicles operating under an experimental permit
• New vehicles with engines certified to the most stringent NOx standard (less than or equal to 0.01 g/bhp-hr)
• Gasoline vehicles

Vehicle owners operating vehicles not inspected or operating in a failing state will be subject to fines issued by CARB and potential registration blocks. 

Starting January 1st, 2025, vehicles must pass an emissions inspection twice per year. Inspections can be submitted to CARB up to 90 days prior to the vehicle’s compliance deadline.

Twice a year starting in 2025, which increases to 4 times a year in 2027. The dates for compliance deadlines vary for vehicles registered within and outside of the state of California.

Vehicles Registered in California

Compliance deadlines for vehicles registered in California are based on the expiration date of their DMV registrations. The twice-per-year deadlines are the DMV registration expiration date and 6 months after the expiration date.

Out-of-State Vehicles

Vehicles not registered in California have compliance deadlines based on the last digit in the vehicle identification number (VIN). Each number corresponds with a month and recurring deadlines are every six months from the last day of that month.

• Last digit of VIN is zero (0) – Deadlines are Oct 31 and April 30
• Last digit of VIN is one (1) – Deadlines are Nov 30 and May 31
• Last digit of VIN is two (2) – Deadlines are Dec 31 and June 30
• Last digit of VIN is three (3) – Deadlines are Jan 31 and July 31
• Last digit of VIN is four (4) – Deadlines are Feb 28 and Aug 31
• Last digit of VIN is five (5) – Deadlines are Mar 31 and Sept 30
• Last digit of VIN is six (6) – Deadlines are Apr 30 and Oct 31
• Last digit of VIN is seven (7) – Deadlines are May 31 and Nov 30
• Last digit of VIN is eight (8) – Deadlines are June 30 and Dec 31
• Last digit of VIN is nine (9) – Deadlines are July 31 and Jan 31

Only individuals who have completed CARB’s CTC Tester Training Course. A fact sheet with information on tester training, owner responsibilities, and program requirements can be found at HD I/M Fact Sheets | California Air Resources Board.

For in-state vehicles the vehicle owner will be notified about the vehicle’s failure to pass inspection.  Out of state will be unable to obtain Clean Truck Check stickers and are subject to enforcement actions by California officials.

Yes. We recommend scanning the vehicle with JPRO before the HD I/M scan to look for any faults that may cause a failed inspection. If a vehicle fails the inspection, technicians should use JPRO or other diagnostic tools to determine and correct the issue before submitting another HD I/M scan.

CARB must approve applications before they can legally submit electronic inspections. Noregon’s Truck Check Up is a CARB-approved application for electronic inspections.

For a full list of certified applications, visit the CARB website.

CARB requires any individual who submits an HD I/M scan to be certified to their requirements. Training courses and exams educate you on the regulatory requirements and the hands-on testing procedures of each required vehicle compliance test. Obtaining a tester credential also meets the training requirements for the Periodic Smoke Inspection Program (PSIP).

Please visit this link for guidance on becoming a certified tester for the Clean Truck Check program.

Noregon is not allowed to retain your tester credentials, so if you lost your credentials then you will need to contact CARB at (800) 242-4450.

View your entire inspection submission history through the Truck Check Up portal.

Yes, Truck Check Up can be used with a single user’s credentials across multiple PC’s.

The TCU app doesn’t actually tell you whether the truck passed or failed.  That determination is made by CARB and the results will be sent to you.  The CARB regulations do state:

The following inspection conditions shall result in a failed inspection if one or more occur:

1. The vehicle’s MIL does not illuminate when the ignition is on, and the engine is off.
2. The vehicle’s MIL illuminates continuously or flashes with the engine running.

If you have access to the Truck Check Up portal, you can check the status of all scans to verify it was submitted to CARB. You may also contact Noregon support for verification.

If the inspection was submitted, check your junk or spam email folders.  Otherwise, contact CARB at (800) 242-4450.

Your Truck Check Up license will be sent to the email you signed up with. Once received you can enter the license key in the registration portal to activate your software.

A download link will be sent you to after your software purchase.

Yes. All vehicle adapters manufactured and sold by Noregon are RP1210c compliant.

Noregon’s DLA+ adapters connect a laptop or shop device to the vehicle’s diagnostic port. For trailer diagnostics, our Trailer Diagnostic Adapter connects ABS software or aftermarket applications like JPRO Professional to a trailer.

An extended 3 year warranty option is recommended for most customers, which includes three years of coverage from drops, spills, defects, and accidental damage.

Cable lengths vary, please review the cable reference charts below for details.

• On-highway cables
• Off-highway cables

Cables that support CAN vehicle bus traffic are commonly available as one-foot cables. For newer vehicles with multiple devices communicating on the 500k CAN network, cables longer than one foot can lead to issues when trying to communicate with multiple ECUs on the vehicle. These cables are designed at this length to comply with the CAN Physical Layer Requirements specifications.

Noregon does offer a wireless adapter, but it is not recommended for many customers. Due to potential damage to the vehicle if a connection is lost, a wired adapter is recommended. To inquire about purchasing a wireless adapter, please contact us.

Yes! Our US-based support experts will be happy to help. Visit our support page or call 885-889-5776 (option 2).

To discuss volume discounts, please contact our sales team at 855-889-5776 (option 3) or find your local rep.

The hardware you receive will depend on the kit you’re selected. Among our various kits, options include:

• Brand new (never refurbished) Panasonic Semi-Rugged Toughbook with 3-year limited manufacturer’s warranty
• DLA+ RP1210C compliant adapter with 1-year limited manufacturer’s warranty
• Diagnostic cables

Shop our full selection of diagnostic service kits, software, adapter kits, and cables at shop.noregon.com or call 855-889-5776 (option 3).

We offer yearly and monthly payment options as well as financing. Contact our sales team at 855-889-5776 (option 3) or find your local rep.

All hardware and software sales are final. If you receive a defective item, and your product is found to be defective, we will repair or replace it with another of the same item. Call 336-970-5567 to begin your warranty claim process.

Noregon is a leading solutions provider for the maintenance, service, and upkeep of commercial vehicles and heavy-duty equipment. Noregon’s offerings include in-shop and remote diagnostic applications, interactive maintenance and service guides, custom development, and more.

To learn more, visit our About page.

We offer a variety of products and services for servicing, maintaining, and monitoring commercial vehicles and heavy-duty equipment. Use the Solutions drop down in the menu at the top of our website to explore our products and services.

Visit our Careers page to find all of our current open positions and apply. Prospective employees can also easy apply through our LinkedIn page.